Have questions, concerns, or need assistance with K9Home? We're here to help!
Downloading the app, scanning your space, and generating estimates are free for homeowners. Contractors receive itemized proposals and bid with their own pricing; when a homeowner accepts a bid, the winning contractor pays a small service fee, which unlocks the project's address and contact details. The exact fee is always shown before payment — there are no hidden charges.
The service fee unlocks the homeowner's contact information immediately at payment, so once paid, fees are generally non-refundable, except where required by law. If the contact information you received is invalid or unreachable, or you believe you were charged in error, contact us at support@k9homebid.com within 30 days of the charge and we will review it.
No. Estimates generated by K9Home are for informational and planning purposes only — they are not quotes, bids, or guarantees. Actual costs depend on site conditions, material availability, and contractor pricing. Always obtain a formal written bid from a licensed contractor before making financial decisions.
Yes. K9Home is currently available as a beta through TestFlight. During the beta period, features may change and project data may occasionally be reset as we improve the Service. We recommend keeping your own copies of any information you want to retain. See our Terms of Service for full beta terms.
Open your project in the K9Home app, tap the photo you wish to remove, and select Delete Photo. The image will be permanently removed from your project.
Go to your project list, swipe left on the project you want to remove, and tap Delete. All associated data, photos, and bids will be permanently removed.
If you experience an issue with a contractor, please contact us at support@k9homebid.com with your project details. We will review the matter promptly. Please note that construction contracts are between homeowners and contractors directly — see our Terms of Service for details on K9Home's role as a platform.
You can delete your account directly in the app (Profile → Settings → Account → Delete Account), or visit our Account Deletion Page for step-by-step instructions.
Visit our DMCA Takedown Page to submit a formal copyright notice.
For technical support, feedback, or general inquiries, please email our support team:
✉️ Email: support@k9homebid.com
K9 Home LLC · Kirkland, WA · support@k9homebid.com